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Here you can find out everything you need to know about the current travel situation.

Information about existing and future bookings

I made a booking for a timeram after January 7, what happens to my reservation?

You are welcome to leave all bookings for after January 7 in the meantime without worry. We remain flexible and will contact you with further information as soon as it is available. Until then there will be no costs for you. 

 

I would like to make a reservation, but I don't dare.

All reservations made after 1.11.2020 (except for the carnival vacations) can be cancelled free of charge up to 48 hours before arrival, if you cannot arrive due to one of these reasons. So book quietly while you spend time at home, we are very flexible with any rebookings or cancellations and will be happy to accommodate you.

 

Flexible cancellation conditions

If you have booked our flexible rate, you can cancel your room free of charge up to 2 days in advance. Should one of the following reasons occur, you can cancel your booking even after the free cancellation period has expired.

 

Reasons for free cancellation at short notice:

Travel warning for the province of Vorarlberg.

Government quarantine order for returning travelers from the federal state of Vorarlberg.

You yourself have tested positive for Covid-19 (presentation of a positive test result is necessary)

The district of Bregenz is set to red at the Corona traffic light

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Free cancellation insurance

The region Vorarlberg has developed its own strategy for winter 2020. In the course of this, a free cancellation insurance is offered. This automatically applies to all reservations without you having to take it out separately.

 

Facts

Insured event: Covid-19 disease or an officially ordered quarantine at the guests or their family members in the common household

Proof: official cancellation invoice of the accommodation and positive Covid-19 test or a quarantine notice

Sum insured: up to 3,000 euros per guest for accommodation and food costs (e.g. family of four: up to 4 x 3,000 euros = 12,000 euros)

Guaranteed reimbursement of costs in the event of Covid 19 illness or quarantine regardless of the course of the pandemic

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Current measures

- Wearing mouth/nose protection (employees and guests)

- Sufficient distance between tables 

- Tables are occupied by a maximum of 6 people 

- Contact tracing through guest registration 

- Continuous control, cleaning and disinfection of all neuralgic areas

- Disinfection dispensers in the public areas 

- Use of the spa area by appointment only

- Flexible cancellation conditions (free of charge until 2 days before arrival)

Thank you for your trust! We are looking forward to your visit. 

BOOK NOW

 

Travel information

For the latest information on entry, exit, and testing opportunities, click here.